Frequently Asked Questions

Air Selangor Mobile Apps is a digital service to manage your water bill account, fast accessibility for water disruption info and other information related to Air Selangor services.
The new Air Selangor Mobile Apps is a revamp of mySYABAS Apps with new trending User Experience, User Interfaces and enhanced information.
- Water Info (Unscheduled &amp; Scheduled Water Disruption)<br> - News (Press Releases, Feeds from Facebook and Tips from Facebook)<br> - Account (Customer may Register, Enroll and View their water accounts. Bill Payment Via Mobile: FPX online payment)<br> - Info Centre (Customer will be assisted by our AIRRA)<br> - Settings (Region, Notification, Link Accounts, Change Password and Change Picture)
<p>- Customers may download from Apple Store and Google Play Store and search for Air Selangor Mobile Apps. Kindly follow the instructions provided by the selected Stores.</p><p><br></p><p>- Existing user of Air Selangor Mobile Apps may update this application version from Apple Store or Google Play Store by tapping Update.&nbsp;<br></p>
Definitely, for a better more enhanced User Experience and additional features and information. <br> - For iOS please ensure your device has Version 9 and above.<br> - For Android please ensure your device has Version 5 and above.
Customer will be prompted to email section and a new validation code will be provided. Do follow the prompt indicator flow.
Please follow the prompt indicator flow shown in the mobile apps.
Your Account ID consists of the 10 digits (new account) and can be found on the top of your water bill. Please click at the tooltip "Find your account number" and it will assist you to get your 10 digits Account ID (new account number)
You may submit your feedback on the Info tab and click Feedback or call our Customer Support for assistance.
You may register your Profile and then enroll your water bill account as Tenant. Please provide your account number to proceed the enrollment flow process.&nbsp;
Yes, customer can add multiple accounts through the Enroll Bill Account
Please click the forgot password and follow the indicator flow.
Please go to Account tab and click Bill Payment. Provide your account number and proceed you bill payment through the straightforward FPX online payment process.
Definitely. For a better more enhanced User Experience and additional features and information.
Definitely. You may click at Water Information screen and then type your area by Taman/Jalan on the searching icon. Air Selangor App will prompt you the water disruption details.